Refund & Cancellation Policy

Cancelling

There is no contract term. Cancel from Billing in the portal and the subscription ends at the close of the paid month; you keep access until then. You can also email redline@redline.design.

Refunds on the subscription

First month: if the service didn't do what the landing page says — the audit never ran, or the portal didn't work for you — tell us within 14 days of your first charge and we refund it in full.

Later months: fees are not refunded for the current month after a cancellation. If we materially fail to provide the service for more than 5 consecutive days in a month for reasons within our control, we refund that month on request.

Duplicate or mistaken charges are refunded in full.

Credits

Prepaid usage credits are non-refundable once bought, because the provider costs behind them are incurred as you use them. Unused credits expire 6 months after purchase. If credits were charged in error, email us within 7 days.

How refunds are paid

Refunds go back to the original payment method through Stripe, usually within 5–10 business days of approval.

Promotional and test pricing

Discounted or promotional subscriptions follow the same rules on the amount actually paid.